Refund & Return Policy

At KPS Bakery Hub, we take pride in crafting delicious and high-quality cakes to bring joy to our valued customers. We strive to provide exceptional products and services; however, we understand that situations may arise where a refund or return is necessary. This Refund & Return Policy outlines the guidelines for seeking refunds or returns for purchases made through our bakery.

1. Eligibility for Refunds & Returns:

   • Refunds and returns are applicable only to products purchased directly from KPS Bakery Hub.
   • Customized cakes or products with personalized messages are not eligible for refunds or returns unless they are damaged or defective.
   • To be eligible for a refund or return, customers must provide valid proof of purchase, such as an order number or receipt.

2. Valid Reasons for Refunds & Returns: Customers may seek a refund or return under the following circumstances:

   • Product Quality: If the cake received is damaged, spoiled, or does not meet our quality standards.
   • Wrong Item: In the event of receiving an incorrect cake or product not matching the order placed.

3. Refund & Return Process: To initiate a refund or return request, customers must follow these steps:

   • Notify Us: Contact our customer support team within 24 hours of receiving the order. Provide necessary details such as order number, date of purchase, and the reason for the refund or return request.
   • Return the Product: If applicable, return the cake or product in its original packaging to our bakery at the address provided by our customer support team. Please ensure the item is securely packed to avoid further damage during transit.

4. Inspection & Approval:

   • Upon receiving the returned product, our team will thoroughly inspect it to verify the reason for the refund or return request.
   • If the request is deemed valid, a refund will be issued or a replacement cake will be prepared and delivered at no additional cost.

5. Refund & Return Timeframe:

   • Refunds will be processed within 24 hours of approval and will be credited to the original payment method used during the purchase.
   • Replacement cakes will be scheduled for delivery at the earliest mutually agreed upon time.

6. Non-Refundable Items:

   • For reasons of food safety and hygiene, we cannot accept returns or provide refunds for cakes that have been partially or entirely consumed.

7. Customer Satisfaction:

   • At KPS Bakery Hub, customer satisfaction is our top priority. If you encounter any issues with our products or services, please contact our customer support team promptly. We will make every effort to address your concerns and find a satisfactory resolution.

Please note that this Refund & Return Policy is subject to change without prior notice. The latest version will be available on our website, and the updated policy will govern all refund and return requests.

For any questions or assistance regarding refunds and returns, please reach out to our customer support team at info@kpsbakeryhub.com.

Thank you for choosing KPS Bakery Hub. We look forward to continuing to serve you with delightful cakes and exceptional service.